Client vs. Contractor: Bridging the Communication Gap in Construction
Communication is key for any successful construction project, but it can be challenging and at times it can feel like a matter of Client vs Contractor. This is because contractors and clients have different expectations. In this post, we will share some common issues that arise from miscommunication and how to prevent them by keeping the lines of communication open.
The Importance of Clear Contracts when Bridging the Communication Gap in Construction
During the construction stages the most significant issues appear from a lack of understanding between the contractor and the client. Each of them wants the project to be a success but they more often than not have a different understanding of what success will look like.
For example, for a client, flexibility is key however, a contractor needs to know exactly what is expected from them to be able to plan ahead and deliver the works on time and budget.
Bridging the Communication Gap by discussing any relevant matters such as these in detail before the project gets to site and making sure that the contract reflect those is the first step.
Then, you should make sure to keep communication going during construction, recording any changes to ensure that there is a record of any deviations from the contract and that any adjustments to the budget or the programme are done in a fair manner that satisfies both parts.
How to Handle Changes and Surprises During Construction
For a client, a successful project is one where the contract sum will cover the cost of anything that may emerge during construction. The contractor, on the other hand, knows from experience that working in existing buildings will unearth unexpected surprises at any given time.
Furthermore, any client changes during construction will bring additional costs and should be kept them to a minimum if one is looking to avoid causing delays or adding cost to he project. Again, keeping record and sharing those with the contractor will ensure that both parts are up to date.
A good contractor will help clients minimise the impact of any extra costs and might even suggest ways to reduce cost elsewhere to stay close to the contract sum. However, even when this is achieved, there will be some costs unlikely to be recovered. Costs such as design fees, for example. Therefore it would be advisable to delay the commencement of work on site, until the client is ready.
Best Practices for Communicating with Contractors and Clients
The following are our own but feel free to share your tips.
make sure you speak regularly with your contractor
take notes and pictures to record progress and remind you of unexpected matters
be prepared to adapt if needed and to reach out to your team of experts
confirm any changes required in writing
As we hope to have illustrated, a good communication is essential for any construction project. By following our tips, one will minimise the risk of miscommunication and facilitate a smoother process for everyone involved.